Monterey and Pacific Grove Auto Repair

4177 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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1

They charged me $196 for diagnostic for my prius ABS light was on then they quoted me a price of $1800 to replace my two front speed sensors. I got a quote from the Seaside Toyota and they quoted me $600 labor $317 per sensor. So no I am not satisfied with the high prices. I don't care they have 5 stars. I don't like throwing away my money. So I wasted $196 and do not recommend this place unless you like getting over charged. Rory behavior was extremely rude and very wrong. I am a travel nurse.

Hello Lori Thank you for your input and for your service as a nurse, but your story inaccurate. The prices you are describing are not what you told us during the encounter. Our price included additional items such as air filters and other maintenance items The price you told us the dealership quoted you for the sensors was around $1400 around $200 less than our price for the sensors (prices differ slightly depending on where you go; our labor rate was actually lower than Seaside Toyota). As for Rory's behavior, he has been here for many years. One of Rory's many strengths is his kindness, patience and willingness to work through difficult problems with clients. Is it possible you were having a bad day when you came to us for help?

- Monterey
5

We were just starting our vacation, first night in Monterey and came out to a car that wouldn't start on that morning. Beatrice became our best friend! She handled the tow truck service that got us started and then their shop replaced the battery after checking for any other electrical problems. Same day service. So lucky to have them in our corner!

Hello Russ, Beatrice certainly does a fantastic job caring for our clients! She took ownership and made sure the battery issue on your Ford Focus was handled ASAP and didn't allow it to negatively effect your vacation.

- Monterey
5

I have been going to Pacific Motors in Monterey since we moved here 7 years ago. They are always great to deal with and have kept my 2012 Jeep in top condition. Today was no exception. I had a tire that needed replacing quickly and they took care of it right away.

Thank you for trusting us with all your Jeep's needs. We really value your opinion and hope to always make you feel welcome and cared for.

- Monterey
5

Outstanding service. Friendly. Competent. Caring. Efficient. Fair priced.

Thank you for leaving us a review Mr. Zeichick. Thank you for being patient during the power outage. We appreciate you choosing Pacific Motor Service for your Audi's care. with a new battery, filters, power steering fluid and oil, you are good to go for quite a while. We'll see you next time.

- Monterey
5

Rory was terrific - explained everything I needed to know, and they had my vehicle ready in a very timely manner. I felt very well taken care of! MUCH better than the local BMW dealer!

Long time no see! Rory and Beatrice do a fantastic job helping everyone understand the needs of their vehicles!

- Monterey
5

Rory was so helpful and explained everything very well. Beatrice was very friendly and a delight. Highly recommended!

Long time no see! Rory and Beatrice do a fantastic job helping everyone understand the needs of their vehicles!

- Monterey
5

I always getting excellent service when I take my car to Pacific Motor Service! The staff is always friendly and I trust the mechanics to work on my car.

Hello Elizabeth, We really do have a fantastic staff who cares about our clients and their vehicles. Rory leads the front office and Michael leads a team of budding talent in the shop. We'll see you next time!

- Monterey
5

I came in with a few lights turned on in the dashboard. Rory has great communication skills and explained what the issues were and how they'd fix it in clear detail. I'm very happy with my service and will absolutely be back for any future repairs. Customer service was not an issue here and that was a big relief. Thank you!

Hello Wendy, Thank you for leaving us a great review. Rory and Beatrice do a fantastic job communicating needs and processes with our clients. We believe we can be the best in the world at both gathering and disseminating information. We appreciate your feedback and will continue to improve! Please let us know how the Highlander is faring.

- Monterey
5

Extremely professional, great tech skills to verify and remind me of appointment, punctual, offered discount I was not expecting and impeccable service to my Benz. I will be a returning customer!

Hello Michelle, We appreciate your review! We do our very best to exceed expectations every time, and hope all is well with the Mercedes. We'll see you for your next service!

- Monterey
5

Got my Jeep XJ towed here after hours on the holiday weekend. They were able to get it rolled off the street where it was in a 2 hour spot when they opened. They figured out that my distributor cap had broken and got it fixed for $271 total. $216 for diagnosis and 55 for parts. They waived the labor and just included it as part of the diagnosis. Very reasonable. I think they would be my go to mechanic, if I lived in the area. Very friendly and professional.

Thank you for taking the time to leave a review Peter. I am glad we were able to get you back on the road in a timely fashion!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.