Testimonials - "Monterey" Location - Page 40 - Pacific Motor Service Monterey

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Joan Condon

8/24/2022

As always, courteous and helpful service with compete explanations of what needs to be done and then what is done. Thank you.

Hi Joan, Thank you for taking the time to leave us a review. Rory and Beatrice enjoy working with you and the technicians give their best effort when keeping you Subaru well maintained. After fixing the valve cover leak and installing new brakes, you should be all set for quite a while.

- Monterey

Z Shen

8/23/2022

Very friendly and the service quality is awesome.

Sander Koning

8/18/2022

Not a speedy oil change but you get a very thorough inspection. Employees are nice and professional. This business is within easy walking distance of many fun activities, good restaurants and errand possibilities. So the wait is always productive/fun.

Thank you for taking the time to leave us a kind review Sander! We appreciate your patience and willingness to take advantage of downtown Monterey while you wait.

- Monterey

Virginia Arnold

8/16/2022

I trust my car in their professional, knowledgeable hands, and appreciate their friendly manner.

Hello Virginia, Thank you for taking the time to leave us a kind review. out goal is to educate and inform you of your car's (in you case your Lexus) needs so you can prioritize and execute it's maintenance at our pace!

- Monterey

Al Williams

8/15/2022

The people there are alway friendly and cheerfull, and their work is topnotch!

Thank you for leaving us a review. Beatrice took care of you this time; I'm glad she treated you properly. We'll see you next time your Jaguar needs another service.

- Monterey

Paula Jordanek

8/11/2022

Great service!

Thank you Paula, See you next time.

- Monterey

Duane Barnette

8/9/2022

Excellent service. Great interpersonal relations skills with staff.

Hello Duane, I appreciate you leaving us a nice review. Rory and Beatrice do a great job making everyone feel comfortable and taking care of all our clients' needs. Please let us know if you need anything else for your fleet.

- Monterey

jacob k

8/5/2022

The people at the desk- Beatriz and Rory were amazing. They were extremely professional, personable, and communicative with me. The services were priced competitively especially for this area. The car was in shop a day longer than initially told to me and there was an instance where the dates and when services would be performed were inconsistent coming from each of them. Other than that, this place was great and I would return.

Thanks for the review Jacob. We appreciate your understanding and patience. It took longer than planned , but I assure you that is definitely not the norm. Thank you for recognizing Beatrice and Rory's efforts. We hope to see you again.

- Monterey

Lori

8/2/2022

They charged me $196 for diagnostic for my prius ABS light was on then they quoted me a price of $1800 to replace my two front speed sensors. I got a quote from the Seaside Toyota and they quoted me $600 labor $317 per sensor. So no I am not satisfied with the high prices. I don't care they have 5 stars. I don't like throwing away my money. So I wasted $196 and do not recommend this place unless you like getting over charged. Rory behavior was extremely rude and very wrong. I am a travel nurse.

Hello Lori Thank you for your input and for your service as a nurse, but your story inaccurate. The prices you are describing are not what you told us during the encounter. Our price included additional items such as air filters and other maintenance items The price you told us the dealership quoted you for the sensors was around $1400 around $200 less than our price for the sensors (prices differ slightly depending on where you go; our labor rate was actually lower than Seaside Toyota). As for Rory's behavior, he has been here for many years. One of Rory's many strengths is his kindness, patience and willingness to work through difficult problems with clients. Is it possible you were having a bad day when you came to us for help?

- Monterey

Russ White

7/28/2022

We were just starting our vacation, first night in Monterey and came out to a car that wouldn't start on that morning. Beatrice became our best friend! She handled the tow truck service that got us started and then their shop replaced the battery after checking for any other electrical problems. Same day service. So lucky to have them in our corner!

Hello Russ, Beatrice certainly does a fantastic job caring for our clients! She took ownership and made sure the battery issue on your Ford Focus was handled ASAP and didn't allow it to negatively effect your vacation.

- Monterey

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