Monterey and Pacific Grove Auto Repair

4353 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I had a very positive experience at Pacific Motor Service in Monterey. The staff was professional, knowledgeable, and courteous, taking the time to thoroughly explain the repairs and maintenance needed for my vehicle. They completed the work efficiently and to a high standard, ensuring my car was safe and running smoothly. The shop is clean, organized, and easy to access, which made the entire process stress-free. Communication was excellent throughout, and they were responsive to all my questions. Overall, Pacific Motor Service provides reliable, professional, and trustworthy auto service. Their combination of expertise, friendly staff, and attention to detail makes them a dependable choice for anyone needing car repairs or maintenance in Monterey. I would confidently return for future service needs.

Thank you for taking the time to leave such thoughtful feedback! We're glad our team was able to provide you with a stress-free experience and clearly explain your vehicle's needs. Providing professional service, clear communication, and a comfortable space is very important to us. We truly appreciate your trust and confidence in our service and look forward to welcoming you back for any future needs!

- Monterey
5

These guys are great! I have been using their services for many years. Kyle was especially helpful in helping an out-of--town relative with a tire issue recently. Customer communication skills are excellent!

Thank you for the wonderful review Kris! We appreciate your loyalty as a customer and are thrilled to hear that Kyle and our team were able to assist with your relative's tire issue. We take pride in our customer communication skills and look forward to providing you with exceptional service for years to come!

- Monterey
5

I got my tie rod ends replaced here, and Beatrice was super helpful getting my appointment set up. Michael did an awesome job and made sure everything was working perfectly. I’m definitely coming back, if anything goes wrong with my car.

Thank you for the 5-Star review Gariy! We are glad to hear that Beatrice, Michael, and the rest of our team provided you with a positive experience during the replacement of your tie rod ends. It's our priority to provide the best service and make sure your car is in top condition. We look forward to helping you again in the future!

- Monterey
5

Great service from the moment I walked in the reception. That's their standard. Expect this all the time. Great people!

Thank you for the great review, Feliciano! We strive to provide exceptional service, and feedback such as yours is wonderful to receive. We appreciate your trust and look forward to assisting you again!

- Monterey
5

The people at Pacific Motor Service are absolutely incredible. It’s the only business on the Monterey Peninsula that I would ever consider having my car serviced at. They are always timely and professional without being pushy. I hate being upsold for unnecessary services and I’ve never experienced that at Pacific. Thank God I found them.

Thank you for your kind words, Robert! Our goal is to inform you with honest recommendations so you can decide what's best for your vehicle. We appreciate your trust and loyalty and look forward to serving you in the future!

- Monterey
5

I had issues with my car while out of town and had a diagnostic report from another repair shop. I Brought my car into Pacific Coast and they found the issue was wiring damage due to rodents. The cost was significantly lower than what I had been verbally quoted at the out of town repair shop. Kyle was great to work with, very knowledgeable, friendly and helpful regarding the issue with my car.

Thank you for the wonderful review, Penny! Properly diagnosing the issue is always our priority. Rodent damage can be frustrating, but we're glad to have identified the cause so you can get back on the road. It's great to hear Kyle provided you with great service, and we look forward to assisting you in the future!

- Monterey
5

It’s always a pleasure to do business with the friendly folks at Pacific Motors.

Thank you for the kind words, Elsa! We appreciate your trust and support in our service. Should you have any future needs, please do not hesitate to reach out!

- Monterey
5

Thank you for the 5-star rating, George! We appreciate you trusting us with your vehicles and look forward to continuing to assist you in the future!

- Monterey
5

Thank you for the 5 stars, Phil! We appreciate your trust and loyalty in our service and look forward to continuing to serve you!

- Monterey
5

Thank you for the 5 stars, Thomas! We are delighted you had a great experience and look forward to assisting you in the future!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.