Testimonials - "Monterey" Location - Page 6 - Pacific Motor Service Monterey

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susan santy

2/22/2025

Thank you for the 5-star rating, Susan! We are thrilled to hear that you had a positive experience with us. If there's anything else we can do to make your experience even better, please let us know!

- Monterey

Denise Menovske

2/20/2025

I recently purchased a 2013 Toyota Prius and needed to find a mechanic that could work on hybrid vehicles. I saw Pacific Motor Services ad and thought I'd give them a try. I took my car in for the free inspection and they were very thorough and quick. They found a few things that I needed to do and I will be back to have the work done. All and all, they seem very reliable and I look forward to having them do any future maintenance on my vehicle. I will also recommend them to my friends and family.

Thank you, Denise, for choosing Pacific Motor Services for your hybrid vehicle! We're thrilled to hear that our team provided excellent service during your free inspection. We look forward to helping you with any future maintenance needs. Don't forget about our referral program if your friends and family need reliable service too!

- Monterey

mohammed hak

2/19/2025

Was visiting from out of town, extremely kind staff that made an unpleasant situation into a less stressful experience, they were extremely transparent about pricing and what needed to be done as well.

Thank you for such kind words and thoughtful feedback, Mohammed! We're so glad to hear about the positive experience you had with our team here! Transparency and kindness are two values we hold dear, and it's wonderful to hear that shone through during your visit. If there's anything else we can do for you, please don't hesitate to reach out.

- Monterey

Melyssa Martinez

2/10/2025

Pacific Motor Service are always so helpful and knowledgeable when it comes to your vehicle. I can always count on them to be truthful and attentive. They made getting 4 new tires so easy and painless.

Thank you for your kind words, Melyssa! We are thrilled to hear that your experience with us was a positive one. Our team works hard to provide excellent service, and we are glad that this reflected during your visit. We appreciate your trust in us, and we look forward to serving you again in the future.

- Monterey

David Horobin

2/10/2025

Thank you for the wonderful five-star review, David! We are thrilled to hear that you had such a positive experience with us. Customer satisfaction is our top priority, and we are always here to provide exceptional service. If there is anything else we can do for you, please don't hesitate to reach out.

- Monterey

Michael Jesinger

2/5/2025

Excellent experience. Was told by another mechanic I likely needed break replacement for my car, brought car to Pacific Motor and after diagnostics Rory called me and said the break pads do not need replacement and saved myself hundreds of dollars for an unnecessary break pad replacement .Great service and very honest people working here. Highly recommended l

Thank you for the 5-star review, Michael! At Pacific Motor, we pride ourselves on providing honest service. We're glad Rory was able to save you money by performing a thorough diagnostic and determining that your brake pads didn't need replacing. We appreciate your recommendation and look forward to helping you again in the future!

- Monterey

Ralph Romero

2/4/2025

Amazing customer service from Rory. They even let me keep my non-working car there for no charge for a couple days while I figured out what to do with it. Highly recommend!

Thank you for the fantastic review, Ralph! We're thrilled to hear that Rory provided amazing customer service. We strive to go above and beyond and make our customers feel valued. We appreciate the recommendation and look forward to serving you again soon!

- Monterey

Don Hoover

1/16/2025

Thank you for taking the time to leave us a 5-star rating, Don! We appreciate your support and are thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know.

- Monterey

Kendall McElroy

1/13/2025

Excellent experience with having our 2012 Chrysler repaired here. They were helpful, kind, transparent, and truly made a stressful time as simple to navigate as possible.

Thank you Kendall for your kind words! We are thrilled to hear about your excellent experience at our shop. It's our goal to make the repair process as stress-free as possible, and we're happy that we could meet your expectations. If you ever need any further assistance, don't hesitate to reach out.

- Monterey

Kevin May

1/12/2025

I was visiting the area from Colorado when I had a car issue. Pacific Motor Service got me in the shop the same day to look at the car. The team at PMS looked at the car, ran diagnostics and engine pressure tests, and thankfully, it turned out I only needed to replace my radiator. They got everything replaced and got me car back to me in the same day! The staff was very friendly and welcoming. Beatrice was extremely helpful in giving me information and walking me through their process. She explained in detail how their nationwide warranty process works with shops that pay into the same warranty network. Their transparency and attention to detail gave me added peace of mind. I have since made it back to CO, and after significant mountain driving and through all weather, the car hasn't shown any issues. If you're from out of town or even a local, I highly recommend taking your vehicle to PMS. Thanks so much!

Hi Kevin! Thank you for the glowing review! We're thrilled we could help you out while you were visiting the area. Our team works hard to provide top-notch service and make sure our customers feel comfortable and informed throughout the process. We're glad Beatrice was able to assist you and explain our nationwide warranty process. Your recommendation means the world to us. We're here whenever you need us, whether you're from out of town or a local.

- Monterey

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