Monterey and Pacific Grove Auto Repair

4324 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Prompt and professional! A pleasure to work with.

Thank you for the great review, Antolino! We are glad you had a great experience with us and that we were able to service your vehicle swiftly. We appreciate your trust in our service and look forward to assisting you in the future!

- Monterey
5

Friendly, solid service and fair pricing! Highly recommend!

Thank you for the 5-star review, Chris! We are glad to hear you had a great experience with our team and that we provided the service and value you were looking for. Thank you for the recommendation, and look forward to assisting you in the future!

- Monterey
5

I had an excellent experience getting my car serviced here! From the moment I walked in, the staff was friendly, professional, and genuinely interested in making sure my vehicle was taken care of. They explained the work clearly, gave me a fair and transparent estimate. Beatrice is extremely kind and helpful. I definitely recommend this place!

Thank you for taking the time to leave a thoughtful review, Eric! We are glad to hear that Beatrice made your visit a positive experience and that we met your expectations. We strive to ensure our customers feel welcomed, informed, and confident about the work done on their vehicles. We look forward to serving you in the future!

- Monterey
5

Great service

Thank you for the 5-star review, Ken! We are glad to hear you've had a great experience and appreciate your support. We look forward to serving you again!

- Monterey
1

Look im sure he is a great guy. But I told them I needed it again that day so I could drive home. Instead of staying late to get my car fixed he did not. He said the guy who was suppossed to do it was sick. And then when I picked up my car the next day after walking 5 miles both to and from work, he then tells me they couldn't get it done in time because of those 2 screws in the break rotors. You dont need them btw. So im not sure what's going on Edit. My car doesn't need those screws so they bought those for no reason. In addition they reset my tires to factory. These aren't factory tires so now I gotta go and put the air back. These guys seem nice but they charge way more than they should and thier carelessness has lead to things I shouldn't have to pay for or wanted in the first place.

5

Both Rory and Beatrice are great!! They are very professional and courteous and answer all my questions without hesitation. Keep up the great work!!

Thank you for the great review, Carlos! It's wonderful to hear our team has taken great care of you. Our goal is to provide excellent customer service and clear communication with our clients, and we are delighted to know we have met your needs. We look forward to continuing to assist you in the future!

- Monterey
5

Friendly and knowledgeable. Kept me up to date and gave clear quotes. 2007 mini Cooper.

Thank you for the wonderful review, Carah! Keeping our customers informed is always a priority, and we are glad to hear you appreciated the clear communication. We look forward to servicing your Mini Cooper in the future!

- Monterey
5

I had my Honda Accord towed to Pacific motors after accidentally running over a curb. I wanted the car undercarriage checked out. Beatrice was very polite, kind and professional. She gave me a timeline when the car would be checked out. The manager, Rory had the car inspected by an expert technician and show me a small scratch that occurred, but the rest of the car was fine. They’ve been in business for many years and I would take my Honda back to them.

Thank you for your kind words and wonderful review, Joe! We are happy we could give you peace of mind and confirm your vehicle was in good shape. It is great to hear that Beatrice and Rory provided attentive, professional service and that you had a positive experience with our team. Please do not hesitate to reach out should you need any assistance with servicing your vehicle in the future!

- Monterey
5

Always very kind, helpful, and provides detailed information about the issue and the fix. Fast service getting my car back on the road. Clean, pleasant, good size office and bathroom very unlike some shops I've been to.

Thank you for the wonderful review, Gail! We are glad to hear that you appreciate the detailed communication and quick turnaround. Providing clear communication and a clean, welcoming space is important to us, and we value your continued support. We look forward to serving you again!

- Monterey
5

Thank you for the 5-stars, Philippe! We are delighted you had a positive experience and look forward to serving you in the future!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.