Monterey and Pacific Grove Auto Repair

4353 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I had read reviews about this shop that seemed "too good to be true". First hand experience with them for work on my vintage Toyota Landcruiser has made me a believer. Feels like the proverbial "coming home" to work with Beatrice and Rory and their tech team. Attentive, authentic, honest, skilled and great communicators. At last, the shop that will be home for ALL our vehicles.

Thank you for taking the time to leave such a thoughtful review, Liz! It truly means a lot to hear that your experience has lived up to the review you read. Our team works hard to make sure every customer feels taken care of, and we are grateful to have earned your trust. We look forward to continuing to service your Land Cruiser and the rest of your vehicles!

- Monterey
5

Been going here instead of the dealership for several years. Can't imagine a better place to get our cars serviced

Thank you for the 5-star review, Mark! We appreciate your trust and loyalty in our service. We look forward to continuing to assist you with all of your vehicle needs!

- Monterey
5

Friendly, polite, efficient!

Thank you for the kind words, Betty Ann! We are happy to hear our team was able to provide a great experience, and we appreciate you choosing Pacific Motor Service for your Kia!

- Monterey
5

Prompt and professional!

Thank you for the great review, Antolino! We are glad you had a great experience with us and that we were able to service your vehicle swiftly. We appreciate your trust in our service and look forward to assisting you in the future!

- Monterey
5

Prompt and professional! A pleasure to work with.

Thank you for the great review, Antolino! We are glad you had a great experience with us and that we were able to service your vehicle swiftly. We appreciate your trust in our service and look forward to assisting you in the future!

- Monterey
5

Friendly, solid service and fair pricing! Highly recommend!

Thank you for the 5-star review, Chris! We are glad to hear you had a great experience with our team and that we provided the service and value you were looking for. Thank you for the recommendation, and look forward to assisting you in the future!

- Monterey
5

I had an excellent experience getting my car serviced here! From the moment I walked in, the staff was friendly, professional, and genuinely interested in making sure my vehicle was taken care of. They explained the work clearly, gave me a fair and transparent estimate. Beatrice is extremely kind and helpful. I definitely recommend this place!

Thank you for taking the time to leave a thoughtful review, Eric! We are glad to hear that Beatrice made your visit a positive experience and that we met your expectations. We strive to ensure our customers feel welcomed, informed, and confident about the work done on their vehicles. We look forward to serving you in the future!

- Monterey
5

Great service

Thank you for the 5-star review, Ken! We are glad to hear you've had a great experience and appreciate your support. We look forward to serving you again!

- Monterey
1

Look im sure he is a great guy. But I told them I needed it again that day so I could drive home. Instead of staying late to get my car fixed he did not. He said the guy who was suppossed to do it was sick. And then when I picked up my car the next day after walking 5 miles both to and from work, he then tells me they couldn't get it done in time because of those 2 screws in the break rotors. You dont need them btw. So im not sure what's going on Edit. My car doesn't need those screws so they bought those for no reason. In addition they reset my tires to factory. These aren't factory tires so now I gotta go and put the air back. These guys seem nice but they charge way more than they should and thier carelessness has lead to things I shouldn't have to pay for or wanted in the first place.

5

Both Rory and Beatrice are great!! They are very professional and courteous and answer all my questions without hesitation. Keep up the great work!!

Thank you for the great review, Carlos! It's wonderful to hear our team has taken great care of you. Our goal is to provide excellent customer service and clear communication with our clients, and we are delighted to know we have met your needs. We look forward to continuing to assist you in the future!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.