Testimonials - "Monterey" Location - Page 26 - Pacific Motor Service Monterey

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JT Morgan

4/13/2023

The best experience! Great work and communication. Went in because of a parasitic draw on my car. Rory explained the problem and solution very well and the work was done perfectly. Will definitely recommend Pacific Motor Service to people I know.

That was an excellent review Mr. Morgan. We place a lot of importance on the client experience here. Completing the repair properly is a nonnegotiable for a quality shop, but the client experience is commonly overlooked by many in our industry. Rory and Beatrice do a fantastic job making all our clients feel like welcomed guests!

- Monterey

Vladimir Gorev

3/31/2023

Thank you for leaving us a five-star rating Vladimir. Your Grand Caravan is leak free and road worthy once again. We appreciate you choosing Pacific Motor Service!

- Monterey

Kim RaJ

3/21/2023

Think you’ll agree it’s very rare to actually look forward to bringing your car in for maintenance, but Pacific Motor Service makes the whole ordeal easy & fun. It’s the people really: Rory & Beatrice, both are a delight and so knowledgeable. They are walking encyclopedias about cars. And the mechanics have kept our sport cars (Porsche & Maserati) in tip top shape even during the COVID lockdown. Thank-you Pacific Motor Works for taking great care of our car babies!!

Thomas Crompton

3/20/2023

Excellent and prompt service

Jim Wagoner

3/16/2023

Awesome experience! Very friendly team. Good pricing. Delivered in time.

Thank you for taking the time to leave us a kind review Mr. Wagoner. We are happy yo hear the service we performed on your Ford Explorer was a great experience. We hope to see you next time you need service.

- Monterey

Ryan Hedgpeth

3/8/2023

Friendly and quick, but my god the markup on parts and the labor costs are crazy. if you can get your car out further do it, save yourself the money. but if you can’t they’re your most honest option.

Good afternoon Ryan, The prices in California, and on the Central Coast in particular, are indeed very high in comparison to Missouri; I can understand your shock, but I assure you, the quality of service and our world-class customer service are the best in the area. That, coupled with our 3 year/36,000 warranty (2 year/24,000 mile nationwide) make doing business with us worth every penny. You Jeep Garand Cherokee was in for a coolant leak coming from your oil filter housing, so it was a rather important repair, I am glad we were able to take care of it before any catastrophic damage was done! Good luck on your military adventure, wherever that may take you!!

- Monterey

Big Gru

3/7/2023

Overall great service and customer oriented. Would use again in the future.

It was a pleasure to see you Gru! Thank you for noticing our efforts!!

- Monterey

Bala Padmakumar

3/7/2023

As always, completely satisfied with their professionalism and competence. Have no hesitation recommending PMW to anyone looking to for automotive services.

Thank you for your rave review Bala. We appreciate you noticing how much effort we put into guaranteeing a pleasant experience regardless of the situation. Let us know if your Acura needs anything else.

- Monterey

Matt Balestieri

2/27/2023

Rory who is the manager there was very transparent with the work that would be done and the cost. Even though I was quoted that the work would be done on a Monday his team was able to complete the work the prior Friday which worked very well for my schedule. He continued to email and print all the paper work for me for my records which was great. I would recommend them to anyone:)

Thank you for taking the time to leave us (Rory) such a stellar review. Rory is one of the best and we value the way he takes care of our clients. I'm glad we could accommodate your oxygen sensor install in time for the weekend. We hope to see you next time your Land Rover needs service.

- Monterey

Feng Xie

2/24/2023

My experience with them was fantastic. Their mechanic was very efficient. Rory was super friendly and communicated everything with me very clearly and in a timely manner. I’ll definitely bring my car back to them if I need any help in the future.

Thank you for leaving us a lovely review. Rory does a fantastic job communicating with our clients. He is the best in the business! Please feel free to give us a call for your next scheduled service. We'll keep you Mazde safe and reliable for many years.

- Monterey

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