Testimonials - "Monterey" Location - Page 52 - Pacific Motor Service Monterey

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Anne Pickens

5/2/2021

I had a VERY difficult problem to diagnose with my car. PMS worked tirelessly to figure out what the issue was. I had taken my car to a "BMW Specialist" shop and the dealer and neither was able to diagnose the problem but PMS figured it out! I can't say enough about the customer service and integrity of this shop!! I highly recommend Pacific Motor Service!!

Thank you for your very kind words Anne, and of course your patience! Working through this issue took time and expertise. There always seems to be a shortage of time, but expertise is abundant hare at Pacific Motor Service! Over the years of working with European car owners and spending thousands of hours diagnosing obscure issues, we have become the de facto BMW, Mercedes, Audi and Mini experts of the Monterey Peninsula... Integrity and customer service are two areas in which we focus a lot of our energy. Thanks for noticing and sharing it with the world! Rory does a great job in the front office and it took the entire technical leadership team (Michael, Kevin and Myles) to figure this one out. Have a great day.

- Monterey

Alis Gumbiner

4/24/2021

Love the folks at Pacific Motors - always helpful and friendly. They stand by their work and do a terrific job keeping my 16 year old Subaru running smoothly.

Thanks for your kind words Alis! We really enjoy working with you and your dogs!! Have a great day.

- Monterey

Alberto Ramirez

4/21/2021

Thank you for bringing you Kia to us for service. It was a pleasure serving you. we appreciate you taking the time to leave a 5 Star Rating too!!

- Monterey

Danny

4/15/2021

I usually work on my truck myself but these days all of my tools are in storage - So when my AC stopped working I took the truck in. Since it was my first time in they offered a complimentary safety inspection and I said go for it (since I can't work on things myself). They found several issues including brake fluid that needed to be flushed and replaced due to high moisture content (yes brake fluid absorbs moisture and cause other rubber components in the brake system to bad over time), leaky batteries, dirty air filter, and a license plate light was out. They left it completely up to me as to what items I wanted to have fixed. As for the AC, they diagnosed the problem to a couple of bad O rings on the test ports. I had a great experience with this place. Not only are they super professional and honest but I had the opportunity to nerd out with an employee talking about truck repairs I've done over the years! AC blows cold and the brake fluid is nice and fresh. Highly recommend.

Thank you for the comprehensive review Danny! Rory is really knowledgeable and loves to nerd out any chance he can get! You've done a nice job maintaining your Dodge Ram and if you need any further assistance, please let us know!

- Monterey

Kimberly Nygard

4/15/2021

Hello Kimberly, Thank you for leaving a Five Star Rating!! We enjoyed working with you and hope you'll come back to see us in the future. We'll rotate your new tires for you each time you come for an oil service. Have a nice day!

- Monterey

Leslie Tracy

4/14/2021

Hi Leslie, I just replied to Jason's review. Thanks for bringing in your Lexus! Hopefully you noticed the headlight restoration the technicians did. Now the car looks brand new!

- Monterey

Jason Tracy

4/13/2021

Rory always provides great service and is attentive to customer needs.

Thank you for coming to Pacific Motor Service. IT is always a pleasure to work with your family and maintain you Lexus. See you next time!

- Monterey

ROBBOFFROAD

4/13/2021

Great people, great service, and very professional!

You are the best Michael. Thank you for your review. We owe it all to the team, particularly our highly trained, adeptly skilled technical staff!! We rally couldn't do what we do without them. We even have and ASE certified Master Technician on staff to meet all of your off road needs!!! Did you know our Pacific Grove shop was awarded the AAA Top Shop 2021 Award?

- Monterey

Wayne Sperduto

4/13/2021

Great service, trustworthy. Customer needs first. Professional atmosphere. Will return for future service. The people at Pacific Motor Servicio are wonderful and take good care of their customers. They honor their warranty work and have been servicing my vehicles for many years. Always recommended!

Thanks for your review Wayne. Your venerable Chevy 1500 has been very good to you because you have been very good to it! If you stay on track, you may be able to get another 20 years out of her and enter her in the Concours d'Elegance!! Thank you for being a long time client. We've worked very hard to hire a trustworthy staff who make the client priorities first on our list!

- Monterey

Mary Stephens

4/10/2021

Let me start by saying that I have a car that is a problem child. Thank goodness that I have found such a great company of mechanics to look after me. Rory is extremely professional, respectful and always keeps me informed when I have to turn my car in. I cannot reccomend Pacific Motor Service enough. Consistently great.

Hello Mary, Thank you for taking the time to leave such a rave review! Rory is truly magnificent and is a blessing to have on our team. Despite the difficulty your lovely Chevy Cruze gives you, because you take care of it, she will remain reliable for a few more years. We'll see you next time.

- Monterey

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